Nelson Reid

LinkedIn

Contact

Alpha

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Role

UX & UI

Platform

iOS, Android

Deliverables

Competitive Analysis, Wireframes, UI Design, Prototypes

Discovery & Planning

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Opportunities

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Challenges

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Onboarding

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Logging Health Progress

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User Testing & Ongoing Iterations

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Alpha

A digital platform for faith based courses centred around a unique video call experience.

A digital platform for faith based courses centred around a unique video call experience.

Role

Role

UX & UI

UX & UI

Platform

Platform

iOS, Android

iOS, Android

Deliverables

Deliverables

Competitive Analysis, Wireframes, UI Design, Prototypes

Competitive Analysis, Wireframes, UI Design, Prototypes

Discovery & Planning

Discovery & Planning

The Alpha team came to Input to develop their previously designed, web based product with the goal of following up with a mobile app for both iOS and Android. As the dev team spun up web app, the design team dove into gathering requirements for the mobile app and conducting a competitive analysis. We worked with the Alpha team to develop a set of design principles to carry us forward.

Opportunities

Opportunities

Many existing common patterns and best practices to lean on.

Focus on better onboarding to get mobile participants into their meeting quickly while respecting privacy and ensure users feel confident they are joining the correct class.

Challenges

Challenges

With users based across the globe there will be a variety of device capabilities and network capacity.

Low bandwidth users will not be able to see the faces of other participants how do we ensure they feel included?

The team worked through a full wireframe pass of all screens and flows, integrating feedback from the Alpha team through frequent design shares.

The team worked through a full wireframe pass of all screens and flows, integrating feedback from the Alpha team through frequent design shares.

Admin Tools

Admin Tools

Unique admin features were an important requirement for Alpha. As well as creating and managing courses and participants, admins can also broadcast media to users and create breakout rooms.

Optimizing the call experience

Optimizing the call experience

Due to the diverse user base we focused on making the call experience as user friendly as possible by using labels on important functions, supporting multiple languages, ensuring help & support is always accessible, and allowing users to provide feedback.

Due to the diverse user base we focused on making the call experience as user friendly as possible by using labels on important functions, supporting multiple languages, ensuring help & support is always accessible, and allowing users to provide feedback.

User Testing

User Testing

We conducted usability testing on our interactive prototype with several users to ensure the call experience was well understood. No major usability issues were uncovered, though we found that some icons were not well understood and leaving the call was difficult for some users.